Customer Support & Teacher Care Officer (Fresher or Junior)

The Job

• Support customers or end-users to solve problems related to company tech products (LMS, VLE)
• Adhere to service responsibilities in order to achieve a high-performance standard
• Work with internal teams to figure out solutions for issues from tech products (LMS, VLE)
• Duties as assigned, including but not limited to special projects;

• Update teacher’s available schedule
• Send teaching schedules and assign classes to teachers
• Respond to inquiries from teachers and students.
• Uploading payroll;

• Working time: 8 hours/day & 5 days/week (off 2 days)
• Address: 10th Floor, Paxsky Tower 17 Truong Dinh, Vo Thi Sau Ward, District 3, Ho Chi Minh City

Requirement

• Fresher or Junior Only
• Good verbal and written English skills
• Can work with KPI
• Have experience in customer service in IT company is a plus
• Love to work and deal with people

• Comfortable working conditions and flexible working time
• Attractive monthly salary with bonus based on KPI Performance;
• Friendly and funny colleagues (and free snacks!);
• Opportunities for promotion, career development, and mentorship;
• Dynamic, fast-paced, professional, fun and exciting start-up work environment;